Legal

Privacy Policy

Last updated: May 14, 2026

Who We Are

CraftedWebsites (“we”, “us”, “our”) provides custom web design, SEO, hosting, and related digital services for Canadian small businesses. This policy explains how we handle personal information when you visit craftedwebsites.ca, submit forms, or become a client.

Information We Collect

• Contact & project details: name, email, phone, company, budget, goals, and files you voluntarily send via our contact form or email.
• Technical diagnostics: IP address, user agent, approximate region, and security logs when required to prevent abuse or troubleshoot performance.
• Analytics & cookies: aggregated usage metrics (pages viewed, referrers, device class) to improve UX and measure marketing effectiveness—see your browser settings to limit tracking.
• Billing records: payment metadata handled by PCI-compliant processors; we do not store full card numbers on our servers.

How We Use Information

We use personal data to respond to inquiries, deliver contracted services, invoice accounts, secure infrastructure, comply with law, and improve our portfolio offerings. We do not sell personal information to data brokers.

Canadian Hosting & Cross-Border Transfers

Where possible we store production websites and backups with Canadian or privacy-forward infrastructure partners. If a subprocessors list is required for your vendor due diligence, request the latest copy during onboarding.

Retention & Security

We retain client communications and project artifacts for as long as needed to fulfill contracts, defend legal claims, or meet tax obligations, then securely delete or anonymize them. Access to systems is limited to authorized staff, protected by MFA, encryption in transit, and monitored hosting environments.

Your Rights

Depending on your province, you may have rights to access, correct, delete, or export personal information, and to withdraw consent where processing is consent-based. Contact us using the details on our contact page—we respond within reasonable commercial timelines.

Third-Party Links

Our site may link to Google PageSpeed Insights, social networks, or partner tools. Those services maintain their own privacy policies.

Updates

We may revise this policy when we launch new products (for example expanded website packages) or when regulations change. Material updates will be posted on this page with a refreshed “Last updated” date.